99cd Privacy Policy — How Your Data Stays Protected

When you use the 99cd platform, we collect certain information from you. This falls into two categories — what you provide directly and what is collected automatically.

What You Provide Directly:

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address
• Identity verification documents (NID, Passport)
• Payment details (Mobile Banking/Nagad number)

Automatically Collected Information:

• IP Address & Browser Information
• Device Type & Operating System
• Time spent on the platform and pages visited
• Gaming History & Transaction Data
• Cookies & Session Data

We only collect the information necessary to provide you with a better service. We do not ask for anything beyond what is needed.

99cd uses your data only for specific, defined purposes. We will never use your information in any other way without your consent.

We do not use your data beyond this. If we ever need to use your information for a new purpose, we will notify you in advance.

99cd does not store your data indefinitely. Each type of information has a specific retention period:

• Account data: for the duration the account is active and for a further 5 years after closure (as required by law).
• Transaction records: 7 years (in accordance with financial regulations).
• KYC documents: 5 years after account closure.
• Gaming logs & history: 2 years.
• Cookies & session data: deleted automatically after the session ends or retained for a maximum of 1 year.

When the retention period ends, we securely delete or anonymize your data.

99cd never sells your personal data. However, limited information may be shared with trusted third parties in certain specific circumstances:

• Payment Providers: Limited data is shared with payment services such as Mobile Banking and Nagad to process deposits and withdrawals.
• Game Software Providers: Technical data may be shared with licensed software companies involved in operating the games.
• Verification Services: With approved identity verification agencies for KYC and age verification.
• Legal Authorities: Upon a court order or at the request of a law enforcement agency.

Every third party is required to adhere to our privacy standards. They may not use your data for any purpose beyond what is specified.

The 99cd website uses cookies. Cookies are small text files stored in your browser that help enhance your experience on the platform.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Helps identify which parts of the site are causing the most difficulty. Optional.
• Functionality Cookies: Remembers your preferred language and settings. Optional.
• Analytics Cookies: Used to analyze visitor behavior. Optional.

You can disable optional cookies from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

You have full control over your personal data at 99cd. You may exercise the following rights at any time:

• Right to Access: You may request to see what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Portability: You may request your data in a portable format.
• Right to Object: You may object to your data being used for specific purposes.
• Right to Restriction: You may request a temporary pause on the processing of your data.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

99cd uses industry-standard technology to keep your data secure. Our security measures include:

• 256-bit SSL Encryption — all data transfers are fully secured.
• Two-Factor Authentication (2FA) support.
• All data is stored encrypted on our servers.
• Regular security audits and vulnerability assessments.
• Data access is limited to staff who need it — on a strict need-to-know basis.
• Automatic alerts for suspicious logins or account activity.

Please keep in mind — no one can guarantee 100% security on the internet. Make sure your account password is strong and never share it with anyone.

If a minor's data enters our system by mistake, we will delete it immediately. Parents and guardians are encouraged to monitor their children's internet activity.

If you believe a minor has created an account, please notify our support team immediately.

99cd may update this privacy policy in part or in full at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your account.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking back on this page regularly.

If you have any questions about our privacy policy or wish to exercise your rights, please get in touch. Our data protection team is available 24 hours a day, 7 days a week.